Terms & Conditions
We offer a 14 day refund policy. If you are unhappy with the quality of a product purchased from our shop, please contact us no later than 14 days from the date of purchase either by sending an email to firstname.lastname@example.org quoting your order number and describe your complaint, or by completing the customer feedback form. Please note that where the product has had to be shipped from overseas, we cannot offer refund on import duties. Where a product is being returned, it must be in its original packaging and unopened in order to be eligible for a refund. Postage costs are non-refundable.
If you have notified us that you wish to have a refund and are intending to return the goods, you must make sure that the goods reach us within 14 days of the notification to be elligible for a refund.
Where a product is covered by the manufacturers warranty, we will support our customers to ensure the relevant support group can rectify any customer queries.
Payment must be made in GBP and products are priced in GBP.
Customers are required to make full payment before orders can be dispatched from our warehouse.
We reserves the right to select and modify our payment methods.
We reserves the right to cancel or refuse any order or service at our discretion. Where an order is cancelled at our discretion and payment has been received, we will refund the payment in full.
Customers are required to ensure that their account information is correct and up to date. HempElf are not accountable for delays caused by incorrect address or delivery information and customers risk additional charges if products have to be redelivered to another address.
Where an order has been cancelled or delayed due to supply issues, HempElf will take all reasonable measures to inform customers and provide updates where necessary.
CONDITIONS OF USE
Some of the products sold by HempElf may cause sedation or stimulation. Customers are advised to avoid driving or operating dangerous machinery if they feel tired after taking any of our products.
You are advised not to exceed the recommended dosage.
In case you are taking prescription medicines, you may find that our products may conflict with your prescriptions. We recommend that you avoid combining our CBD products with prescription medications unless you are certain that there is no chance of any conflict. HempElf is not accountable in the event of any medical conflict. We recommend that customers always consult their doctor before taking any new product.
Any recommended dosage quoted on our products are intended for adults. We recommend that customers take care to reduce the dosages significantly if administering to children. Under no circumstance should customers administer adult doses to children or give children access to products that have an age restriction of 18 year and above.
Our payment pages are secured using SSL (Secure Sockets Layer) in order to ensure that customer data is protected.
Where customers select recorded delivery option orders are dispatched using a signature and tracked service with Expected delivery time of 1-2 days.
All international orders will be sent by Airmail Signature and Tracked service. Delivery times can vary according to destination and can be from 3 – 20 days.
There is no shipment on Saturday or Sundays.
HempElf does not take responsibility for fees due to custom and excise, importation delays or any other customs related problems.
HempElf endeavours to dispatch all orders promptly but we are not responsible for delivery times.
PRODUCTS AND SERVICES
HempElf may choose to cease marketing products at short notice without any obligation or liability to any other party.
CBD products are natural, and as such are subject to natural variations. HempElf cannot be held accountable for any variation in colour, smell or flavour of our products.
We offer our products and services entirely at our discretion and we reserve the right to refuse or restrict sales to any 3rd party.
All our products are priced on the HempElf website.
In case additional costs are included in the price, this will be clearly stated.
All prices, literature and information found on our website, has been curated carefully with great attention to detail. However, we cannot guarantee that all information is current.
HempElf do not offer medical advice and our products are not sold to offer cures for any medical conditions. Any information supplied by us either via the website or in one of our stores or by phone is for general use. Should you make decisions based on information obtained from HempElf, you do so entirely at your own risk.
We reserve the right to modify prices without notice.
All our ingestible products must have well presented labelling that clearly state the total milligram content of CBD and include recommended dosage instructions. This is in addition to the statutory requirement for food labelling as required by the food labelling guidelines.
Independent 3rd party Certificate of Analysis (Lab Reports)will be available to consumers for every batch stating the full cannabinoid profiles.
We hold an appropriate and valid insurance in respect of public and employers’ liability.
We strive to ensure that all reasonable efforts are made to abide by the laws and regulations governing the manufacture, import, distribution, and sale of CBD products.
We never knowingly sell or misrepresent counterfeit or substandard products.
Never knowingly sell CBD products to anyone under the age of 18
We promote the responsible usage of cannabis derived products.
CONDITIONS FOR REGULAR ORDERS
ARTICLE 1 – DEFINITIONS
In these Conditions/Terms the following definitions are applicable:
The term during which the Customer can execute the Termination Notice.
the natural person not dealing on behalf of a company or profession and who comes to an Order Request with the Supplier
A Delivery Instruction
An Order Request related to a series of products and services of which the delivery obligation and the purchasing are spread over a period of time.
any instrument which enables the recipient or the Supplier to store information addressed personally to them in a way accessible to future reference for a period of time adequate to the purpose of the information and which allows the unchanged reproduction of the information stored.
The possibility for the Customer to terminate the Order Request within the Withdrawal Term.
the natural person or corporation who offers distance products to Customers
An agreement based on a corporate organized system of distance sales of products and services including the closing of an agreement using one or more techniques of distant communication.
A means that can be used to close an agreement without the Customer and the Supplier have gathered together in the same place and at the same time.
ARTICLE 2- SUPPLIER
HempElf is a trading name of Green Biosciences Limited Incorporated in England
Company Number 11121011 Address: 9 Chester Place, London, NW1 4NB, United Kingdom
Phone: +44 7970 227 204
ARTICLE 3- RELEVANCE
These general conditions/terms apply to any offer of the Supplier and to every finalized Order Request between Supplier and Customer.
Before the Order Request is concluded, the text of the general conditions/terms must be offered to the Customer.
If the Order Request is concluded electronically, notwithstanding the previous article and before the Order Request is concluded, the text of the general conditions/terms can be made available electronically to the Customer in such a way that the text can be saved in a simple way on a Data Store. In case this is not reasonably possible then before the Order Request is concluded, the Supplier must provide the Customer with the location of the general conditions/terms. Alternatively, on request of the Customer, the Supplier shall sent these general conditions/ terms to the Customer as soon as possible without extra costs.
In case the specified terms associated with a given product cause the second and third article to be changed, in case the terms and conditions are in conflict, the Customer can apply the terms most favourable to the Customer.
ARTICLE 4- OFFER
All offers will be described in detail with all limitations and specifications clearly displayed.
The offer contains a complete and accurate description of the offered products and services. The description is sufficiently detailed to enable a proper Customer’s assessment of the products/services. The images used by the Supplier are true representations of the products and services. Obvious mistakes and errors do not bind the Supplier.
Each offer contains such information that it is clear for the Customer which rights and obligations are related to the offer when it is accepted by the Customer. This concerns in particular:
- price inclusive taxes
- possible costs of delivery
- the manner in which the agreement has been concluded and
- the necessary signatures
- whether to apply the Termination Notice
- the method of payment, delivery and performance of the contract
- the deadline for accepting the offer or the period within which
- the Supplier guarantees the price
- the level of the rate for distance communication if the costs for
- the usage of the technology for distance communication are calculated on another ground than the regular fare for communication
- if the agreement after the conclusion is archived and if so how to consult it for the Customer
- the manner in which the Customer, before concluding the agreement, can check and if necessary also restore the information provided by hem under the agreement
- any other languages, including Dutch, for the agreement
- the codes of conduct to which the Supplier is subject and the manner in which the Customer can consult electronically the codes of conduct; and
- the minimum duration of the Order Request in the event of a length transaction.
ARTICLE 5- THE SALE
The sale is finalized, subject to the provisions in paragraph 4, at the moment the Customer accepts the offer and meets the conditions.
If the Customer has accepted the offer electronically, the Supplier will reply by email and confirm the receipt of acceptance.
If the agreement is concluded electronically, the Supplier will take appropriate technical and organizational measures to protect the electronic data transfer and that he will ensure a safe web environment. If the Customer can pay electronically, the Supplier will observe the necessary security measures to protect the personal data of the Customer.
The Customer agrees that the Supplier can request any compliance checks permissible under UK Law to ensure that the Customer can meet the payment obligations, and that payment is from an acceptable source. If the Supplier based on research, has good reasons not to conclude the agreement then he is entitled to refuse an Order Request or apply additional conditions to the execution of the offer.
The Supplier shall provide the Customer with following information with every Order Request:
- The address of the company
- The conditions and method that the Customer can give notice to terminate.
- Information about after sales services
- Detailed breakdown of the Order Request
- The requirements for termination of the agreement if the agreement has a duration of one year or more or of if it has an indefinite duration.
- The process for complaints and other customer service queries.
In case of a Delivery Instruction the previous clause e. is only applicable for the first delivery.
ARTICLE 6- TERMINATION NOTICE
The Customer has 14 days from the date of execution of the Order Request to cancel the agreement (the Grace Period) withstanding the following conditions:
During the Grace Period) the Customer must take care not to damage or disfigure the product or packaging. If the Customer has opened the product and made use of the product, they can only cancel the agreement and return the product in case of a valid complaint or fault. In case the Customer wishes terminate, they must return the product with all accessories in their original packaging. If the product is faulty and the Customer wishes to return the product, they must clearly specify the reason for the return and make it clear if they wish to apply for a refund or a replacement. The Customer is responsible for ensuring that the product being returned is properly packaged during postage to ensure it arrived safely back at the Supplier address.
The Customer has 14 days from the date of requesting a service to cancel the agreement (assuming the service has not been delivered) by executing the Termination Notice and abiding by the reasonable and clear instructions provided by the Supplier at the offer or finally at the deliverance of the service.
Once the Grace period has expired, the Customer can terminate an agreement at any time giving 30 days’ notice. Notice must be presented in writing to HempElf by sending an email from the registered email address of the Customer to email@example.com email. The Supplier will acknowledge the notice of termination within 1 day of receipt of notice by reply of email and the agreement will cease to apply once the notice period is complete. During the serving notice period, the Customer will have the option to cancel the termination and continue to receive products and service.
If an agreement has a fixed duration period months, the Customer can give notice to terminate once the fixed period is complete. For example an annual subscription to a journal can be terminated once the 12 month subscription has been delivered.
ARTICLE 7- WITHDRAWAL COSTS
If the Customer executes the Termination Notice and products are returned in accordance with our returns policy, the Supplier will refund the cost of the products in the relevant Order Request. The Customer will be responsible for all postage costs.
ARTICLE 8- EXCLUSION TERMINATION NOTICE
The Supplier can exclude the Termination Notice of the Customer only if the Supplier has clearly mentioned this before the conclusion of the agreement.
The Supplier can Exclude the Termination Notice in the following cases:
- The product was sourced specially for the Customer to meet their needs and cannot be resold easily by the Supplier.
- Any product that is personal in nature and therefore cannot be legally resold.
- Products that cannot be returned because of their nature
- Products that have been spoiled or have a shelf life of less than a month
- Products with a volatile price that can change with no influence from the Supplier
- Journals, newspapers and magazines
- Products which have no proof of purchase from Supplier
ARTICLE 9 - PRICING
Where an Offer has been made available to Customers, the supplier will honour the prices for the duration of the offer – except for any changes due to local tax rates.
Notwithstanding the previous paragraph the Supplier can offer products and services with variable prices if the price of those products or services are subject to price fluctuations where the Supplier has no influence. This exclusion will be mentioned by the Supplier as part of the Offer when it is made available to Customers.
All Offers are priced inclusive of local taxes (eg vat)
ARTICLE 10 - CONFORMITY AND GUARANTEES
The Supplier ensures that the products and services conform up to the specifications found in the agreement and that each offer clearly mentions the specifications or products and services. The Supplier will ensure that offers are reasonable, useful and sound and that on the date of publication the offer meets existing legal provisions and/or government regulations.
Manufacturer’s guarantees do not alter the rights of the Customer as a consumer with respect to claims under the agreement.
ARTICLE 11 – DELIVERY AND EXECUTION
The Supplier shall observe the utmost care when requesting products or services and placing orders for execution.
The Customer must ensure that the address they provide to the Supplier is the correct place of delivery of products and services.
The Supplier will execute all accepted Order Requests in accordance with Article 4 and the general terms & conditions. The Supplier undertakes to execute all accepted Order Requests as quickly as practically possible, but no later than within 20 days unless a longer period has been agreed. If the delivery is delayed by circumstances outside of the control of the Supplier the Customer will be notified about the delay no later than 20 days after the date the order was placed. In such a case the Customer has the right to terminate the agreement without any further cost and be given a refund.
If one or more ordered products become unavailable due to circumstances outside the control of the Supplier, the Supplier must attempt to source a replacement product and offer this to the Customer. In case a replacement product has been found the Customer must be notified in a clear and understandable manner that a replacement product will be delivered and they must be given the option to cancel the order or accept the replacement.
The Supplier assumes responsibility for damage and/or loss of products until the moment of delivery at the Customer or a pre-designated and an announced representative of the Customer. In case the Customer receives any products in damaged state, the Customer must report this by email within three days of receipt. In such a case if the Customer wishes to return the damaged product, they must refrain from opening the package any further or making use of the product(s).
ARTICLE 12- TERMINATION AND EXTENSION
The Customer can terminate an agreement for regular deliveries of products and services at any time in accordance with the terms of termination and notice.
The Supplier cannot automatically extend an agreement for regular deliveries of products and services beyond its end date. Notwithstanding the previous paragraph:
An agreement to deliver newspapers, journals and magazines regularly can be extended automatically for a specified duration of 3 months – as long as the Customer can terminate the extension by giving notice in accordance with the terms of termination.
An agreement to deliver products and services regularly can only be automatically extended for an indefinite period if the Customer is able to give notice of terminate in accordance with the terms of termination.
All orders of products are confirmed only once full payment has been received. Where a Customer enters into an agreement to receive a regular delivery of products and services, the Customer must pay the cost of each dispatch at least 1 day before it is due to be dispatched.
If a Customer enters into an agreement related to an Offer that requires pre-payment, the supplier is only permitted to request upto 50% of the value of the total order. When a prepayment agreement has been stipulated the Customer’s consumer rights regarding the execution of the relevant order or service(s) cannot be exercised until the stipulated payment has been made.
It is the responsibility of the Customer to notify the Supplier in case of any inaccuracies in their payment details.
In case of default by the Customer the Supplier has, subject to legal restrictions, the right to charge the reasonable costs which are made known to the Customer in advance.
ARTICLE 14- COMPLAINTS
The Supplier provides a well presented and easy to access public channel for Customers to make complaints. The Supplier will handle all complaints according to this procedure.
The Customer can find the link to the Complaints webpage in the Feedback page on the website. Customers are required to complete all the mandatory fields before a complaint can be submitted.
Complaints must be described fully and clearly and submitted within reasonable time of occurrence to the Supplier.
The Supplier will acknowledge all complaints within a day of receiving them. The Supplier will provide first response to the Complaint within 14 days of receiving the complaint. Where a complaint requires longer to process, the Supplier will answer within 14 days and give an indication of when the Customer can receive a detailed explanation.
ARTICLE 15- DISPUTES
Any legal disputes between Customers and Supplier are subject to English law. Both the Supplier and the Customer submit to the non-exclusive jurisdiction of the courts of England.